FAQ
Frequently Asked Questions
(Q) How long will it take my order to ship?
(A) We do our best to ship orders out the next business day. However, during times of high order volume, it could take us 3-5 days to have items shipped. Please note that arrival times will vary depending on your location. Our shipping policy can be found in the "Information" section at the bottom of the site.
(Q) Can I cancel or return my order?
(A) Once your order has been placed or shipped, we cannot cancel it. Our order cancellation and refund policies can be found in the "Information" section at the bottom of the site.
(Q) What happens if my product is lost or arrives damaged?
(A) If your product arrives with any issues, please contact us immediately through Instagram at @blackmarketbricks or through email at blackmarketbrick@gmail.com. Our shipping policy can be found in the "Information" section at the bottom of the site.
(Q) Will you make ___ character?
(A) Exact product releases will always be announced ahead of time on our Social Media accounts. If there is a character or product that we have not made yet that you wish to see, please suggest it in our Discord server, and it may become a reality!